Air transportation for all the programs is based on economy class travel. The international airfares are not included in the tour cost, while all the domestic ones included. Easy Tour Mongolia endeavors to follow the itineraries as we proposed for you; however, if the flights are not available at the scheduled time, we reserve the right to modify the air and land arrangements for smooth operation of the tour.
In Mongolia, the fuel tax and other applicable airport tax have been included in the air tickets. Therefore, if your domestic flights are included in the tour package, then you don't need to pay any extra cost after your arrival at the airport. But Easy Tour Mongolia is not liable for the excess baggage charge.
When the hotel listed is not available, the hotel at the same or better level will be substituted. Easy Tour Mongolia will inform you immediately before the arrival in Mongolia.
We offer assistance in arranging room shares, but cannot guarantee its availability. Singles who wish to share with another should request this at time of booking and will be booked as a single but willing to share if possible. If on your arrival there is another person willing to share, then the single supplement will be refunded.
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If our clients have any complaints of Easy Tour Mongolia services, please inform your local guide or our specified local representative or the suppliers immediately of the situation so that we may promptly attend to the matter. Failure to promptly notify us of your complaint may reduce or eliminate any compensation that may be payable. In cases where a satisfactory remedy is not achieved, you must submit a written complaint to Easy Tour Mongolia within 15 days from the end of your tour. Complaints received by Easy Tour Mongolia will be acted upon promptly and fairly within the terms of these conditions. Easy Tour Mongolia will not be liable for any claims made later than 15 days after the date of tour completion. |
Tour cost does not include the following items: service charges for obtaining passports and/or visas, international airfare, portage, custom fee, insurance at home, extra charge for overweight baggage, tours and excursions that are not specifically included in itineraries or shown as optional, tips at local restaurants, hotels, guides and drivers, and all other items and expenses of a personal nature such as laundry, dry cleaning, beverages, personal accident and medical expenses, incidental expenses, taxis where not part of a regular transfer, telephone and telecommunication charges.
Easy Tour Mongolia shall not be held responsible for any wrongful or negligent acts or omissions by any supplier or other party not directly owned or controlled by Easy Tour China, or by the failure of any equipments operated by any such supplier or other party they represent, and in consequence accept no responsibility for accidents, damages, baggage losses, and/or delays due to weather, acts of God, act of government or authorities, wars, strikes, criminal acts committed by third parties, theft, pilferage or to faults or defaults of any company used for carrying out these tours.
Although Easy Tour Mongolia anticipates no changes in the itineraries or accommodations, . as shown herein, the right is reserved to make any changes with or without notice due to unforeseen circumstances that might become necessary in the best interest of the tour. In such cases any additional expenses must be borne by tourists.
Easy Tour Mongolia reserves the right to accept any person as a member of any group at any time or to require any person to withdraw from a tour if his/her acts of behavior are considered offensive or incompatible with the comfort of other members.
Easy Tour Mongolia shall be exempt from the liability of faulty, inferior or non-delivery of any items purchased by tour passengers during their trip.
Upon receipt of our clients' payment, it indicates our clients have understood and accepted the above-mentioned terms and conditions of Easy Tour Mongolia's services.
Easy Tour Mongolia will be very pleased to receive your email or fax for the further pursuit of tour information. Once you intend to book the services we proposed for you at the agreed price, please send us your acceptance in a formal written form. You are supposed to fill out the relevant form by choosing your favored way of paying deposit and fax us with your signature.
Upon receiving your reservation email or fax, Easy Tour Mongolia is committed to fulfilling the reservation based on the tour program our clients booked.
The payment is due upon receipt of our invoice. Please note that if this payment is not made on time, we cannot guarantee your tour.
Cancellation requests can be made through telephone call first, but it must be followed up in writing, a fax or an email. Once our clients decide to cancel the tours, please inform us as soon as possible since it will reduce the losses on both sides. The date receiving cancellation requests from our clients will determine what penalties, if any, will be assessed.
If more than 30 days: 50 USD plus the bank-processing fee/per person
If 29 - 15 days: 150 USD plus the bank-processing fee/per person
If 14 - 4 days: 250USD plus the bank-processing fee/per person
If less than 3 days: 500 USD plus the bank-processing fee/per person
For no-show clients: 60-90% of the tour payment will not be refunded.
Easy Tour Mongolia reserves the right to modify the itinerary of the tour if air schedule or land transportation changes, or there are any events beyond our control, which make such alterations necessary. If the arranged tour has to be changed only due to the client's own wishes, he or she is supposed to pay for the corresponding additional cost.
It is the responsibility of tourists to make sure that proper documentation is obtained in advance of the trip. Each tourist must be in possession of a passport valid for more than six months after the return date of arrival. Also, all tourists must be in possession of visas for Mongolia. (We can send you a free invitation to assist you to get your visa. The invitation will only be sent after we receive the reservation deposit.)
Tourists must check visa requirements directly with the consulates of China at home and obtain necessary information prior to their departure. Easy Tour Mongolia will not be responsible for alternate or additional land or air arrangements resulting from improper documentation.
No refunds will be made for any portion of the tour unused due to cancellation or change made by the traveler while the tour is in progress.
